customer experience

Risk Management

A Company Reputation Is Synonymous with Its Growth

Corporations typically give lower priority to company reputation compared to other operational concerns. Unfortunately, it takes time to establish a…

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IT Governance

Liberate Your Team with Clearer Processes

In recent times, process has become the villain. Agile or not, teams rally around a goal of keeping process to…

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CIO

Achieving IT Nimbleness: 4 Steps to Start Your Journey

IT must not become marginalized as a result of the hot new technologies available. Rather, IT should give itself a…

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CIO

Will CIOs Take Ownership of Stakeholder Happiness?

The most successful businesses are relentlessly improving their customer experience, externally and internally. As a result, CIOs are coming to…

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CIO

5 Ways CIOs Can Drive Profitable Customer Experiences

IT plays a very pertinent role when it comes to the overall customer experience. When the customer is happy, the…

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