Problem Management

Reputation Management Strategies to Protect Your Firm

In today’s digital age, how your business appears online impacts your reputation. Customers can publicly express their dissatisfaction online if…

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Crisis Management and Apollo 13

“Houston, we’ve had a problem.” With those chilling words, Apollo 13 announced they were in the middle of a crisis…

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How Are You Handling the Supply Chain Challenges?

Supply chain disruptions are now appearing at every turn as the global economic recovery gains steam. So, businesses should plan…

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Why You Must Focus More on Business Continuity Plans

Business continuity plans are a dire necessity today because of the rapidly changing market and global economic conditions. As a…

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How to Use Employee Turnover as a Company Health Check

Employee turnover is a difficult metric to analyze properly. It is a common misconception that employee turnover should be minimized…

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Improving Resilience Through Enterprise Risk Management

The COVID-19 pandemic has caused global disruption while testing every organization’s financial and operational resilience. With the pandemic as the…

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The Perils of the Glass Cliff in Corporate Governance

Is the current global crisis blocking gender equality? Female leaders have made a significant contribution to restoring businesses and recovering…

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How Companies Can Combat IT Service Desk Burnout

IT service desk stress is a growing issue for companies across the globe. 54% of IT and BPO employees are…

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3 Customer Service Trends IT Support Must Follow Closely

The scope of IT support and ITSM are changing because of the shifting needs of the consumers, technologies, and employee…

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Are Your Employees Contacting IT Service Desk Often?

The most important performance measurement for an IT service desk is customer satisfaction and that includes your employees as well.…

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