Problem Management

In today’s digital age, how your business appears online impacts your reputation. Customers can publicly express their dissatisfaction online if…

“Houston, we’ve had a problem.” With those chilling words, Apollo 13 announced they were in the middle of a crisis…

Supply chain disruptions are now appearing at every turn as the global economic recovery gains steam. So, businesses should plan…

Business continuity plans are a dire necessity today because of the rapidly changing market and global economic conditions. As a…

Employee turnover is a difficult metric to analyze properly. It is a common misconception that employee turnover should be minimized…

The COVID-19 pandemic has caused global disruption while testing every organization’s financial and operational resilience. With the pandemic as the…

Is the current global crisis blocking gender equality? Female leaders have made a significant contribution to restoring businesses and recovering…

IT service desk stress is a growing issue for companies across the globe. 54% of IT and BPO employees are…

The scope of IT support and ITSM are changing because of the shifting needs of the consumers, technologies, and employee…

The most important performance measurement for an IT service desk is customer satisfaction and that includes your employees as well.…