Management Systems

Service Level Management – Goal, Objective, and Benefits

Listen to this article – 2:59 minutes Service level management (SLM) is a technique to ensure that services are provided…

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How Unethical Behavior Can Cause a Company’s Downfall

More than ever, workers prefer to work for companies they perceive as trustworthy and ethical. The temptation to overlook ethical…

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Compliance Decision-Making Needs Better Controls Than Training

Listen to this article – 3:01 minutes Gartner recently projected that compliance training budgets will dip by 50 percent by…

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What Is the Best Enterprise Risk Management Strategy?

Does the word ‘digital disruption’ sound familiar? The reason is that you are living through one of the most turbulent…

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The EU Takes Sustainability Reporting To the Next Level

Recently, European Commission (EC) published a proposal for a directive on sustainability reporting.  The proposal is aimed at overhauling the…

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How to Identify Your Work in Progress in ITSM

Work in progress (WIP) is kind of like the “promise of value.” Eventually, that work will amount to something—but not…

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How Internal IT Support Lags behind External Customer Support

It’s no secret that most companies don’t have IT support that’s at the same level as their customer support. But…

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IT Governance in Digital Era: A Need for Conformist

Governance is one of the most coveted terms in the IT industry. That is why many family-owned companies are practicing…

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4 Ps to Reconsider in ITSM Service Design

With the advent of technology development, the fast-changing service management helps IT service management (ITSM) firms run swiftly. All technology…

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Dealing with ITSM? Design Your Threat Model Well

One of the services that ITSM provides the customers is security. With the boom of cybercriminals, there is no dearth…

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