Legacy Support

4 Steps to Leverage User Stories for Legacy Application Maintenance

User stories convey the importance of a potential function, the user, and the advantages it would bring to the user.…

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An Interview with Dave Gordon on His Book, The Data Conversion Cycle

Businesses approach data conversion projects with apprehension, and perhaps rightfully so. But the Practicing IT Project Manager, Dave Gordon, has…

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How Internal IT Support Lags behind External Customer Support

It’s no secret that most companies don’t have IT support that’s at the same level as their customer support. But…

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When Is the Right Time to Innovate?

Okay, that does sound like a loaded question. The average executive would probably answer, “Right now,” while raising an eyebrow…

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IT Governance in Digital Era: A Need for Conformist

Governance is one of the most coveted terms in the IT industry. That is why many family-owned companies are practicing…

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4 Ps to Reconsider in ITSM Service Design

With the advent of technology development, the fast-changing service management helps IT service management (ITSM) firms run swiftly. All technology…

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A New Day for Legacy IT

Jonathan Feldman, CIO of the City of Ashville, N.C., proposes that the end of legacy IT is at hand. He…

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Migrating Legacy Apps to Cloud? Here Are 5 Easy Ways

Shifting to cloud might not seem to be the best option when it comes to legacy applications. Along with choosing…

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Legacy IT Systems: Hidden Risks Revealed

You may feel a commitment to your old legacy systems, but in some cases they might be leeches that will…

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ITSM Tips They Don’t Always Tell You at ITIL School

As we understand well, you cannot learn everything you need to know in the classroom. Sometimes, things can only be…

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