Depending on which sorts of TV show you watch, hospital emergency rooms are either the place where brilliant people make…
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The most important performance measurement for an IT service desk is customer satisfaction and that includes your employees as well.…
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One way to think of DevOps on top of ITSM is to imagine it as shiny endgame armor in a…
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Regarding GDPR, company leaders are in two minds. Non-compliance is going to cost 4 percent of the total revenue or…
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IT companies know how SLAs can make or break customer relationships, even the loyal ones. A service level agreement is…
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IT leaders are aware of General Data Protection Regulation (GDPR), effective from 25 May 2018. You must know by now…
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Where do ideas go to die? Well, it is not problem management! Problem management is a place for problematic projects…
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Revenue funneled to IT service is supposed to be transformed into value through innovation insights. But oftentimes, as Joe the…
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I was recently reminded about learning from mistakes when I was watching my son draw a picture of a car.…
Read More »While sitting on a bus on the way to work, I saw a billboard that said something to the effect…
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