Is your risk management initiative failing? Try implementing an incident response plan (IRP). Your risk management initiatives should enable you…
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Governance is one of the most coveted terms in the IT industry. That is why many family-owned companies are practicing…
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According to notable definitions, an incident is not an incident until it causes an issue. Yet if people are aware…
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Large businesses follow ITIL to be at par with the industry norms. However, SMBs are not strict with standard processes…
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Does technical debt spring to mind whenever you are talking about incident management? Maybe not, but it should probably factor…
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Incident management plays a critical part in ITSM, yet so much of incident management is subjective in nature. It requires…
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The scope of IT support and ITSM are changing because of the shifting needs of the consumers, technologies, and employee…
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What truly lies at the heart of incident management? And is it possible to still be strategic once an incident…
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Depending on which sorts of TV show you watch, hospital emergency rooms are either the place where brilliant people make…
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The most important performance measurement for an IT service desk is customer satisfaction and that includes your employees as well.…
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