Incident Management

Southwest Airlines Software Mishap: A Wake-Up Call for All Firms

Southwest Airlines has experienced a massive blow to its technical operations due to software inefficiency during this past holiday season.…

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Incident Tickets: How Do You Manage Them Like a Pro?

The new work environment has drastically shifted the dynamics of device usage, cybersecurity protocols, and network usage. Experts believe that…

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Accelerate Business Recovery with An Incident Response Process

Is your risk management initiative failing? Try implementing an incident response plan (IRP). Your risk management initiatives should enable you…

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IT Governance in the Digital Era: A Need for Champions

Governance is one of the most coveted terms in the IT industry. That is why many family-owned companies are practicing…

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Proactive Incident Management Saves Lives (Figuratively)

According to notable definitions, an incident is not an incident until it causes an issue. Yet if people are aware…

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Should SMBs Follow ITIL? 5 Reasons Why

Large businesses follow ITIL to be at par with the industry norms. However, SMBs are not strict with standard processes…

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Reducing Technical Debt with Incident Management

Does technical debt spring to mind whenever you are talking about incident management? Maybe not, but it should probably factor…

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The End of Incident Management as We Know It

Incident management plays a critical part in ITSM, yet so much of incident management is subjective in nature. It requires…

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3 Customer Service Trends IT Support Must Follow Closely

The scope of IT support and ITSM are changing because of the shifting needs of the consumers, technologies, and employee…

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Strategic Incident Management

What truly lies at the heart of incident management? And is it possible to still be strategic once an incident…

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