Southwest Airlines has experienced a massive blow to its technical operations due to software inefficiency during this past holiday season.…
Read More »Incident Management
The new work environment has drastically shifted the dynamics of device usage, cybersecurity protocols, and network usage. Experts believe that…
Read More »Is your risk management initiative failing? Try implementing an incident response plan (IRP). Your risk management initiatives should enable you…
Read More »Governance is one of the most coveted terms in the IT industry. That is why many family-owned companies are practicing…
Read More »According to notable definitions, an incident is not an incident until it causes an issue. Yet if people are aware…
Read More »Large businesses follow ITIL to be at par with the industry norms. However, SMBs are not strict with standard processes…
Read More »Does technical debt spring to mind whenever you are talking about incident management? Maybe not, but it should probably factor…
Read More »Incident management plays a critical part in ITSM, yet so much of incident management is subjective in nature. It requires…
Read More »The scope of IT support and ITSM are changing because of the shifting needs of the consumers, technologies, and employee…
Read More »What truly lies at the heart of incident management? And is it possible to still be strategic once an incident…
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