We have talked about the IT-business gap for years, and yet we still see this chronic problem lingering around. Indeed,…
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Work in progress (WIP) is kind of like the “promise of value.” Eventually, that work will amount to something—but not…
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It’s no secret that most companies don’t have IT support that’s at the same level as their customer support. But…
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Okay, that does sound like a loaded question. The average executive would probably answer, “Right now,” while raising an eyebrow…
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In ITSM, your services must provide value and expected results. 97% of companies have adopted agile, as per VersionOne’s 12th…
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Governance is one of the most coveted terms in the IT industry. That is why many family-owned companies are practicing…
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Every business makes an effort to track and prioritize projects, but too many of those efforts are hollow. For instance,…
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With the advent of technology development, the fast-changing service management helps IT service management (ITSM) firms run swiftly. All technology…
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One of the services that ITSM provides the customers is security. With the boom of cybercriminals, there is no dearth…
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The open source software (OSS) is a dream come true for techies ever since the concept has paved the way…
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