IT-Business Alignment

Governance: A Boardroom Guide to CEOs

Effective corporate governance is grounded in a clear view of what matters the most to the business, the range of…

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A Guide to Improving Your Board’s Governance Practices

Good corporate governance emphasizes the integrity and efficiency of an organization and promotes economic growth and financial stability. So, how…

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Why IT Needs to Tear Down Data Silos

Everyone always hears how important IT is to the business, and that any company that wants to be successful needs…

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How Lean IT Paves over the IT-Business Gap

We have talked about the IT-business gap for years, and yet we still see this chronic problem lingering around. Indeed,…

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How to Identify Your Work in Progress in ITSM

Work in progress (WIP) is kind of like the “promise of value.” Eventually, that work will amount to something—but not…

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How Internal IT Support Lags behind External Customer Support

It’s no secret that most companies don’t have IT support that’s at the same level as their customer support. But…

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When Is the Right Time to Innovate?

Okay, that does sound like a loaded question. The average executive would probably answer, “Right now,” while raising an eyebrow…

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Why Agile and ITSM Must Work Closely for IT-Business Alignment

In ITSM, your services must provide value and expected results. 97% of companies have adopted agile, as per VersionOne’s 12th…

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IT Governance in Digital Era: A Need for Conformist

Governance is one of the most coveted terms in the IT industry. That is why many family-owned companies are practicing…

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Using the Hierarchy of Purpose to Prioritize Your Company’s Projects

Every business makes an effort to track and prioritize projects, but too many of those efforts are hollow. For instance,…

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