IT Governance

How to Convey Technical Risks to Non-Tech Staff

Are you striving to explain tech situations to non-technical colleagues and failing to succeed? Tech-savvy employees are aware of the modern advancements, new versions’ usage, and application weaknesses. However, they are often not able to share their knowledge. Failure in communication has been one of the main reasons for the technical gap. For a business model to thrive, the associates should work in a well-coordinated manner. In his article for ISACA, Jack Freund talks about the importance of detailed communication and how you should convey technical risks to your non-technical employees.

Acknowledging and Assessing Risks

An enterprise’s technical division is responsible for identifying and informing the company of a potential technological threat. However, there are times when they use field jargon or confusing terminology. Using terms like privileged insiders, reputations, untested system recovery process, cloud shares recovery process, and cloud vulnerability might confuse your non-tech co-workers. There could be a possibility that the staff would be compelled to use their imagination to fill in the blanks and assume things independently. The first step to tackle this problem is to have a comprehensive discussion on the risk scenario. This helps the staff to effectively assess the situation and understand what the repercussions could be.

Utilize Business Process Mapping

Experts believe that business process mapping is an effective technique to assess and resolve risk scenarios. It helps companies understand how enterprises function and how technology is helping them in the long run. Strive to regularly update the elements offered in each line of business and other divisions of the enterprise. It is with the business process model that each product and service are linked. The connections are established between business processes and technology, where employees are well aware of both aspects.

Click on the link to read the article:

https://www.isaca.org/resources/isaca-journal/issues/2020/volume-3/communicating-technology-risk-to-nontechnical-people

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