IT-business engagement is a process that allows business owners and IT leaders to identify IT opportunities that provide business value. The relationship differs based on the engagement maturity level of the company. In his blog article, Vaughan Merlyn discusses 3 maturity levels of IT-business engagement. Find out which one you are in.
Leveling Up IT-Business Engagement
Apart from investing in IT talents and resources, IT-business engagement has other involvement layers. Those decide the opportunities a company must focus on and prioritize projects accordingly. They also govern the projects to maximize benefits in the end. Once done achieving the goals, the leaders need to figure out whether to retain or retire the skills and tools.
Companies approach IT-business engagement based on their maturity level. Check below which level you fall into:
In this basic level of IT-business engagement, IT leaders are mostly reactive. They take orders from business stakeholders instead of generating ideas. When it comes to IT companies, they are more focused on IT projects and related activities. For them, it is all about technology, be it hardware, software, tools, or networks. In this type of IT-business engagement, the emphasis is more on cost savings than value production.
In this level, the IT department generates its own ideas and participates in the demand management process. The IT leaders hardly wait for the business owners to generate ideas. Moreover, ITIL and COBIT are introduced once IT-business engagement maturity reaches Level 2.
IT implements processes to facilitate software projects and IT activities. Meanwhile, business owners focus on business process management and cross-business unit procedures. For example, order-to-cash, hire-to-retire, procure-to-pay, etc. Keeping a keen eye on technology advancement, the solutions are more business-specific now. However, the IT-business engagement is now mostly about projects—project ownership, duration, costs, revenue, scope, etc.
IT leaders are more involved in the business side of IT investments at Level 3. Business relationship management generates demand as well as empowers it to derive value and innovation. IT leaders think from a broader perspective that goes beyond the interests of the IT department. More than solutions and technologies, the focus of both the business owners and IT leaders is on building long-term relationships.
To view the original article in full, visit the following link: https://themerlyngroup.com/2014/04/01/the-disciplines-of-business-it-engagement/